You can send and receive files to/ from your partner easily from the chat window. You can toggle chat on/off when controlling by press default hotkey F1 or any hotkey you set. Your clients can observe all you do on their screen and take control whenever they want.Ĭonveniently chat with your partner while controlling their machine. UltraViewer is designed to support customers, partners remotely. Since UltraViewer is an easy to install utility that does not require advanced knowledge to run fitly even by users with limited computer skills, it can come in handy to professionals who need to provide technical assistance on a regular basis.UltraViewer helps you control your partner's computer to support them as if you were sitting in front of their screen. A handy tool for providing technical support remotely
You can change the details of the connection by accessing the Options window and filling in the required information. You should know that the program allows you to establish secure connections, a feature that can come in handy when providing support for business clients who might have sensitive data stored on the computer they need assistance for. In case you want to allow other users to watch your screen in real time, then you can provide them with your credentials. You can establish a connection without too much hassle by inputting the Partner ID and password in their dedicated fields and then hitting the Connect to partner button. Enables you to manage the other computer remotely Considering that the window can interfere with your work, you should keep in mind that you can toggle it on and off via the hotkey of your choice. It is worth mentioning that the application includes an instant chat window that allows you to communicate with the user you are providing support to in real time. Upon launch, you are welcomed by an intuitive double-panel window that displays your ID and password as well as the credentials of your partner.
The installation is quick, uneventful and you can connect to a computer remotely immediately, especially since the program does not require any extra configuration.
Allows you to quickly connect to another computer While in the past that meant traveling to your customers' locations to address technical difficulties, nowadays applications like UltraViewer allow you to access clients' computers remotely and make this tasks less time-consuming. If you are working as a technician for a software or service company, then there is a good chance that you came across customers that required your physical assistance in dealing with more or less advanced technical issues.
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